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Have a question about loan recommendations, partner integrations, or privacy consent? Reach our team directly or send a message below.
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Direct Channels
General Support & Applications
Questions about product comparisons, eligibility, or application status.
Grievance & Redressal
Escalations, DPDP complaints, or formal grievance filings.
Partner & Lender Integration
Bank integrations, API access, or marketplace partnership inquiries.
Operating Hours & Guarantee
Monday to Friday, 9:30 AM to 6:30 PM IST. Emergency data security & Account Aggregator revocation requests are processed 24/7 automatically.
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Frequently Asked Questions
Quick answers to common support and privacy questions
No. Naxelona uses soft credit enquiries for eligibility assessment. Soft enquiries do not impact your credit score or appear on lender credit checks.